Refund and Cancellation Policy
Most 75 Smart challenges are free. This policy covers paid, coach-run challenges.
Before the challenge starts
You can cancel and get a full refund any time before Day 1 of the challenge. Email hello@75smart.io from the address you joined with and name the challenge. No questions asked.
After the challenge starts
Once Day 1 has begun, payments are not refundable, because your place in a crew has been used. If something went wrong on our side (for example, you were charged twice or could not access the challenge), write to us and we will make it right.
If a challenge is cancelled
If a coach or 75 Smart cancels a challenge before it ends, everyone who paid gets a full refund.
If you are removed
If a coach removes you before Day 1, you get a full refund. If you are removed later for breaking the Terms, no refund is due.
How refunds are paid
Refunds go back to the original payment method through Razorpay. They are issued within 3 working days of approval; your bank may take 5 to 7 working days more to show it.
Contact
Refund requests and questions: hello@75smart.io.